Frequently Asked Questions

What is the difference between 7kW and 22kW charging?

A 22kW charger has the capability to charge your EV up to 22kW per hour. It is 3 times faster than a 7kW charger. 22kW charging can only be supported by households that have a 3- Phase electrical set up. Most houses in the UK are single phase and can only support a maximum 7kW charging output.

Bear in mind that the charging speeds from fast chargers will depend on the car’s onboard charger, with not all models able to accept 7kW or more. These models can still be plugged into the charge point, but will only draw the maximum power accepted by the onboard charger. For example, a Volvo XC60 T8 PHEV will a standard 3.5kW onboard charger will draw a maximum of 3.5kW from a 7kW power supply or 3-phase power supply.

A Porsche Taycan with an 11kW onboard charger will draw a maximum of 7kW from a single phase supply and a maximum of 11kW from a 3-phase supply.

When should I get my charge point installed?

It is, of course, preferable to get your installation sorted prior to the delivery of your vehicle. Bear in mind that to meet OLEV eligibility criteria, installation cannot take place more than 4 months prior to delivery of your vehicle. Once you have received your vehicle you can apply for an OLEV grant anytime thereafter.

When should I get my charger installed?

It is, of course, preferable to get your charger installed before you receive your vehicle. To meet OLEV eligibility criteria, the earliest you can install your charge point is four months before your vehicle is delivered.

If you already have your vehicle, you can apply for an OLEV grant any time after.

What kind of properties have three-phase?

Typically, commercial properties such as businesses, farms, restaurants and shops have 3-phase supply. Large domestic homes with heated swimming pools also may have 3-phase.

What’s the difference between a single-phase and three-phase electricity supply?

Three-phase and single-phase are electricity supplies and it’s the amount of power that is different.

A single-phase supply is smaller than a three-phase supply.

Most domestic homes have single-phase as standard. On a single-phase power supply, the maximum power you can charge your EV is 7kW.

For properties with 3-Phase supply, the maximum power you can charge your EV is 22kW.

Do you do a home survey?

If you take advantage of a EV Pod Charge installation, we carry out a remote survey with you to confirm whether your installation is Standard or not. It’s convenient and accurate enough for us to provide a quote for any extra work if needed (for example a new distribution board, more labour such as drilling through more walls). And should you wish not to proceed, we’ll offer you a full refund.

How do I know if I come under EV Pod Charger Standard Installation?

80% of our Home customers come under Standard installation.

Once we receive your order, our installation team will determine whether you need standard or non-standard installation. If they need more information, they will contact you. Otherwise, they will email you to confirm that you have standard installation and offer a prospective install date.

If your installation is none-standard, EV Pod Charge will give you a quote and if you decide to not proceed, we will give you a full refund.